Refund and Claim Policy – Customized Digital Products

Last updated: July 13, 2025

Right of withdrawal

In accordance with article L221-28 of the Consumer Code, the right of withdrawal does not apply to personalized or digital products provided immediately, such as our personalized songs sent by email.

However, at Sing4You, your satisfaction is our priority. That’s why we offer you a free adjustment if the song received does not meet your expectations.

Refunds

If after receiving the free adjustment, you are still not satisfied, you can request a full refund within 14 days after delivery.

To make a request, contact us at: support@sing4you.io

Each request is handled on a case-by-case basis. A goodwill gesture, a complementary adjustment, or a refund may be offered depending on the situation.

Once the request is validated and if accepted, the refund will be processed within 3 to 5 business days, using the original payment method.

Exceptions - Non-refundable products

"Refunds are not possible in the following cases :"
❌ "Songs explicitly validated by the customer."
❌ "Requests made beyond 14 days after delivery."
❌ "Cancellation of an order already in production."

"Technical issues"

"If you do not receive your song or the file is corrupted, contact us immediately:"
📩 support@sing4you.io
"We will resend your file free of charge."

 

Contact information